Terms of Service

For the purposes of this document Mystic Yarn Works shall be referred to as "we", "us", "I", "our", "the company" and the user shall be identified as "you", "the customer", or "the user". In reality all of it means me, Amber, because I am the only one here. 

How Orders Work 

Pre-orders

This shop runs on pre-orders. Because my Tencel supply is limited, I have to be extremely judicious about how I use it, since I can’t afford to place a 2,000 pound order with the mill to meet their minimum order. So, you order yarn, I make it. I have in the neighborhood of 50 orders in progress at any given time, and I aim to knock out at least ten orders a week; more if possible. 

Rest assured that I have your order, it is in the queue, and I will be completing it as expeditiously as possible. If you want automatic order process updates, please go to my Production and Shipping tracker and sign up for email updates. 

Please do not ask me to give you a firm shipping date, I cannot do it.

Quality of Goods

As a user of this website you acknowledge and understand that all of the goods offered as "hand-made" or "hand dyed" are products made individually by the hands of a human being. While we exert our very best effort at maintaining high standards of quality and consistency in our production process, it should be understood that we cannot guarantee each and every piece of handmade merchandise will be flawless.

In the event you are not completely satisfied with the product you received, please see our Return Policy.

Respect in Communication 

If you have questions, concerns, or issues, I am happy to address them in a respectful, professional manner. I have zero tolerance for people who want to come at me with a nasty attitude and disrespect. If you want to be rude, go somewhere else. I don’t tolerate abuse. I will absolutely cancel your order and put you on the black list. 

Copyright

All content of this website is copyright Mystic Yarn Works. That is to say, all of the photographs provided as examples and representations of products are the exclusive copyright of Mystic Yarn Works, and will have a big fat watermark declaring them as such. Mystic Yarn Works nor any of its employees or representatives own trademarks, patents, or copyright on such things as colorway names, particular gradients, specific processes, or the like. Any similarity between the content of this website and that of other independently produced fiber art is coincidental and unintentional.

All garments produced with Mystic Yarn Works yarn are made by Mystic Yarn Works and offered for sale as the personal property of Mystic Yarn Works.

Custom Orders

I do not do custom orders. If you would like to submit your idea or suggestion for a new colorway, you may, but please do so with the understanding that you will not be credited or paid for the suggestion in the event we decide to make a new colorway based on your suggestion, or one appearing to be similar to your suggestion

Other Concerns

If you have any questions, complaints, or concerns, please feel free to contact me and I will do my very best to help in any way I can.